Guests’ registration is necessary to grant them access (after authentication) to such features as the shop, service requests, communication, etc.

Guest authentication in the mobile app is achieved by entering the Room Number and the Last Name. Guest authentication occurs automatically without guest involvement. After checking the correctness of data input, the server sends a message with authentication confirmation and the application grants access to additional functions available for the guest.

There are 3 ways for guest check-in:

1. Automatic check-in via the PMS In this case, the list of guests in the Guest List section is filled automatically, and guests are deleted from this list automatically when they check out from the hotel.

<aside> ⚠️ Automatic check-in and check-out of guest occurs only if there is a running interface between PMS and Hoteza.

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2. Check-in via Hoteza CM. For manual check-in of a new guest, click Check-in Guest button located in the top left corner of the Guest List section:

Button for a new guest check-in

The following form for guest check-in appears:

Guest check-in form

Fill in the following fields:

• Room # — number of the room the guest is accommodated in
• Surname — guest's surname
• First name — guest's name
• Guest Title — guest's title
• PMS Reservation # — guest’s check-in number, assigned automatically;
• Checkout Date — specify the check-out date by using an embedded calendar (click the calendar icon button ):

Date setting in embedded calendar