Once a guest has selected any shop items (In-Room Dining, Souvenirs, etc.) on his device, added them to the Cart, and placed an order, the order notification is sent to the CMS. A new incoming request sent by the guest will be accompanied by a sound alarm and the following notification in the bottom left corner of the CMS will show up:

To see the order click the Go to Shop Orders → hyperlink:

In the working area, a list of new orders will appear under the NEW tab, where the latest orders will be displayed in the list:

To view lists of orders with other statuses, e.g. those being processed (CONFIRMED tab), completed today (COMPLETED tab) or canceled today (CANCELED tab), click on the appropriate buttons:

See more:


Shop Orders: Changing Status & Monitoring

Orders Management Tutorial