Once a guest has selected any shop items (In-Room Dining, Souvenirs, etc.) on his device, added them to the Cart, and placed an order, the order notification is sent to the CMS. A new incoming request sent by the guest will be accompanied by a sound alarm and the following notification in the bottom left corner of the CMS will show up:

https://prod-files-secure.s3.us-west-2.amazonaws.com/203e1eb0-bed7-41e2-adf9-e1e6b22d9a7b/29f160f7-c968-4a30-ade6-6b1edbac13d0/image86.png

To see the order click the Go to Shop Orders → hyperlink:

https://prod-files-secure.s3.us-west-2.amazonaws.com/203e1eb0-bed7-41e2-adf9-e1e6b22d9a7b/8b5f0db6-a31d-4245-863f-37cc6ad9e800/image87.png

In the working area, a list of new orders will appear under the NEW tab, where the latest orders will be displayed in the list:

https://prod-files-secure.s3.us-west-2.amazonaws.com/203e1eb0-bed7-41e2-adf9-e1e6b22d9a7b/3a73826e-e287-4c1a-af6b-90d69c726e3a/image88.png

To view lists of orders with other statuses, e.g. those being processed (CONFIRMED tab), completed today (COMPLETED tab) or canceled today (CANCELED tab), click on the appropriate buttons:

https://prod-files-secure.s3.us-west-2.amazonaws.com/203e1eb0-bed7-41e2-adf9-e1e6b22d9a7b/ee5c6c97-9832-4ab8-9d16-4014a8ad8eb6/image64.png

See more:


Shop Orders: Changing Status & Monitoring

Orders Management Tutorial